Amazon’s Prime Day did not go off without a hitch. In fact, the eCommerce giants website crashed. The disruption also caused one of Amazons warehouses to experience a technical outage that resulted in the delay of thousands of packages.
According to a report from CNBC, the outage was caused by Amazon moving its database for an Ohio warehouse off of Oracle’s to its own technology. The report also states that the glitch delayed 15,000 package deliveries and wasted $90,000 in labor costs, not including the hours spent by engineers troubleshooting.
Amazon’s CTO Werner Vogels responded to the CNBC story with a tweet, saying that an application issue at a single fulfillment center led to a slight delay in shipping of products from that facility. The tweet said that there was a temporary situation where “the database was very slow and the application experienced intermittent timeouts.”
Amazon is reportedly planning to move completely off Oracle’s database by 2020, but the folks at Oracle think it’s a long shot. At the Oracle OpenWorld keynote last week, Oracle CEO Larry Ellison compared Amazon’s database to a semi-autonomous car, saying, “You get in, you start driving, you die.”
The outage shows the challenges that Amazon will face and how difficult it will be to replicate that level of reliability.